A note before you read
All financial transactions, license acquisitions, and payment processing functions for the 99 Pelicans Challenge System are managed by the Seller of Record contracted by the Developer (the “Seller”). The current Seller of Record is identified to the User at checkout and listed at https://99pelicans.com/imprint. While the Seller executes the financial refund mechanism, eligibility is governed by this Policy.
This Policy defines the financial terms and license modifications regarding the purchase of access credentials for the 99 Pelicans Challenge System. The licensed product comprises immediate digital activation rights together with complementary physical materials (Supplementary Printed Materials) handed over to Team members in person at the official Series activation event. The conditions below combine the statutory rights granted to EU/EEA consumers with a voluntary cancellation schedule.
Statutory Right of Withdrawal (EU/EEA Consumers)
Users who are consumers habitually resident in the European Union or European Economic Area benefit from a statutory fourteen (14) day right of withdrawal from a distance contract under Articles 9 to 16 of Directive 2011/83/EU on consumer rights (the “CRD”), as transposed into national law in the User country of residence.
1.1. Starting Date of the Withdrawal Period
The 14-day withdrawal period commences on the date of contract conclusion (i.e., the date payment for the digital access license is confirmed).
1.2. Exercising the Right of Withdrawal
To exercise the right of withdrawal, the User must inform the Developer of the decision to withdraw by means of an unequivocal statement (e.g., email to hello@99pelicans.com) before the expiry of the 14-day period. Use of the standard model withdrawal form annexed to Annex I(B) of the CRD is acceptable but not mandatory.
1.3. Statutory Waiver for Digital Content (Art. 16(m) CRD)
The User may expressly waive the right of withdrawal in respect of the digital access license by:
- Affirmatively checking, at checkout, the box marked: “I expressly consent to immediate access to the System and acknowledge that, by doing so, I lose my right of withdrawal under Article 16(m) of Directive 2011/83/EU”; AND
- Receiving confirmation of this consent on a durable medium (transactional email).
Once both conditions are met and digital access has been provisioned, the right of withdrawal for the digital-content license is lost.
1.4. Complementary Physical Materials
The Supplementary Printed Materials are not a separate purchase. They are complementary materials forming an inseparable part of the digital access license and are handed over to Team members in person at the official Series activation event. They are therefore not subject to a separate right of withdrawal under the CRD.
1.5. Effect of Withdrawal
Where the right of withdrawal is validly exercised within the applicable period and has not been waived, the Developer (via the Seller of Record) will reimburse all payments received from the User within fourteen (14) days from the day on which the Developer is informed of the User decision. Reimbursement will be made via the original payment method, at no extra cost to the User.
Voluntary Cancellation Schedule (Beyond Statutory Rights)
In addition to the statutory rights set out in Section 1, the Developer offers a voluntary cancellation schedule to Users who have waived (or are outside) the 14-day withdrawal window. Refund eligibility is calculated based on the formal notice provided to the Developer prior to the scheduled official System activation date.
| Notice Period before Series Activation | Voluntary Refund |
|---|---|
| 60 days or more | 100% of paid license fee (minus payment-gateway commissions, where unavoidable) |
| 30 to 60 days | 50% of paid license fee (minus payment-gateway commissions) |
| Less than 30 days | No voluntary refund — save where statutory withdrawal rights apply (see Section 1) |
All voluntary refunds are subject to the principle that mandatory consumer-protection law in the User country of habitual residence shall prevail where it provides higher protection. The voluntary refund schedule is offered without prejudice to statutory rights.
Refund Processing — Timing and Method
All approved refunds (statutory or voluntary) are processed by the Seller of Record:
- Within 14 days of approval or, where applicable, from the day on which the Developer is informed of the User decision to withdraw.
- Via the original payment method (credit/debit card, SEPA, etc.).
- In the original transaction currency (EUR), subject to any conversion applied by the User issuing bank.
Users will receive an email confirmation when the refund is initiated. Actual receipt of funds in the User account is subject to the processing timelines of the issuing bank or payment provider, typically 3 to 10 business days after initiation.
Scenario Postponement and Technical Rescheduling
If the Developer is required to temporarily postpone, suspend, or reschedule the active validation window of a specific Series due to force majeure (as defined in the Terms of Service), critical server-side outages, regional digital-grid failures, administrative or regulatory restrictions, or severe third-party infrastructure breakdowns, the purchased Team access license shall remain fully valid for the newly rescheduled activation period.
Where the rescheduled date is materially incompatible with the User reasonable schedule, the User may, within fourteen (14) days of being notified of the new date, elect EITHER:
- Rescheduling to an alternative future Series of equivalent value; OR
- A full refund of the paid license fee.
No automatic or partial refunds are issued solely because the date has shifted, save where the User exercises the choice above.
Series Cancellation by the Developer
In the exceptional event that the Developer entirely cancels a scheduled Series without providing an alternative activation window or rescheduled timeframe, the User shall be offered, at the User’s election:
- A full refund of the paid license fee (minus payment-gateway operational fees, where unavoidable); OR
- An equivalent platform credit applicable toward any alternative or future Series.
The choice between refund and credit rests with the User and is not at the Developer discretion. The Developer will execute the User chosen remedy within fourteen (14) days of the cancellation announcement.
Interruption of Active System Access
If the active phase of a Series is interrupted, suspended, or rendered partially inaccessible while already in progress due to:
- Force majeure (as defined in the Terms of Service): no refund or extension is owed, but the Developer will assess case-by-case credit or technical compensation in good faith.
- Causes attributable to the Developer negligence (e.g., scheduled server outage without notice, material content error, infrastructure failure within the Developer control): the User is entitled to fair compensation proportional to the affected access time, in the form of partial refund or extended license, at the User reasonable choice.
Requests for compensation should be sent to hello@99pelicans.com within thirty (30) days of the affected Series. The Developer will provide a substantive response within fifteen (15) business days.
Chargebacks and Payment Disputes
The Developer encourages Users to contact hello@99pelicans.com first to resolve any billing concern before initiating a chargeback. Initiating a chargeback or payment dispute with the User bank without first using the refund procedure described above may result in suspension of System access pending resolution.
Nothing in this Section limits the User statutory right to dispute charges with their bank or card issuer.
Online Dispute Resolution (EU)
In accordance with Regulation (EU) 524/2013, the European Commission provides an Online Dispute Resolution platform at:
The Developer contact email for ODR purposes is hello@99pelicans.com. The Developer is willing to engage in good-faith resolution.
How to Request a Refund
To request a refund or exercise a statutory right of withdrawal, send an email to hello@99pelicans.com with the following information:
- Order number / Series identifier
- Email address used for the purchase
- Reason for cancellation (optional for statutory withdrawal within 14 days)
- Preferred refund method (default: original payment method)
The Developer will acknowledge the request within 2 business days and confirm the outcome within 14 days. If the dispute is not resolved within this period, the User may escalate directly to the Seller of Record consumer support (contact details on the User invoice and on https://99pelicans.com/imprint) or use the EU ODR platform (Section 8).
Developer Contact and Legal Identity
- Company Name: LIMITED LIABILITY COMPANY “SMART EXPERIENCE”
- Registered Address: Ukraine, city Kyiv, street Polova, build 24
- Company Registration Number: 46145133
- Official Support Email: hello@99pelicans.com
- Website: https://99pelicans.com